Last updated: 10 February 2026
"Staff feel supported with good training, but poor risk management, recruitment checks and lack of audits hold it back."
Risk was not consistently assessed and managed... We could not be assured that medicines were always managed safely as audit processes were not in place.
Staff were keen to tell us how they felt supported by the registered manager and how much they enjoyed working for the service.
Recruitment processes were not consistently applied... employment histories were not always recorded prior to staff being employed.
Staff had completed required training... Staff spoken with commented how well supported they felt through the induction process and training programme.
Systems for governance and performance management either did not exist or were not reliable or effective.
The service supported people to follow their interests and encouraged people to take part in social activities relevant to their interests.
Risk assessments were not detailed enough and medication records had gaps with no checks to spot issues.
Risk was not consistently assessed and managed. Care plans did not always identify risks... systems in place were not robust enough to provide assurances about safe medicines management.
Recruitment checks like full job histories were often missing before new staff started visits.
Recruitment processes were not consistently applied. Suitable recruitment processes provide assurances that staff members employed have the required skills... employment histories were not always recorded prior to staff being employed.
No proper audits or monitoring systems meant quality problems built up without being fixed.
Quality assurance checks were not always recorded. We found no systematic approach to audits... Governance processes and systems to monitor the safety and quality of the service were either not in place or effective enough.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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