Last updated: 9 February 2026
"Outstanding safety and personalised activities, although occasional agency staff use requires extra induction alongside the team."
Systems and processes for keeping people safe were highly developed and effective. Risk was assessed in good detail... There was clear evidence of the service learning from incidents... The number and severity of incidents had been reduced.
There was a strong, natural person-centred culture which was evident in our observations and the actions and comments of all staff.
Sufficient numbers of staff were deployed safely in accordance with people's needs. When agency staff or staff from other services were used, they were given a thorough induction and worked alongside permanent staff.
Staff were given a thorough induction and supported with regular additional training and supervision. Staff spoke positively about their experience of the training and support they were given.
Staff were supported to express their views and contribute to the development of the home at team meetings and handovers. The staff we spoke with said they could approach the registered manager, or the provider at any time.
Staff's creative and flexible approach to communication meant people could always express themselves... Some communication was supported with Makaton... People were supported to enjoy a range of personalised activities... use of public transport.
Staffing levels are fine but they sometimes use agency staff who get extra training alongside the team.
When agency staff or staff from other services were used, they were given a thorough induction and worked alongside permanent staff.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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