Working at Dimensions The Mulberries
The Mulberries, Hounslow, TW3 3EQ
Operated by Dimensions (UK) Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Good leadership and supportive culture with strong training and activities, but medication errors and agency staff use need improvement."
Safety & Risk
4/10
!
We observed an incident where staff did not follow guidelines when administering medicines. We also found some medicines records were not clear or accurate.
Staff Culture
6/10
✓
Staff told us they felt well supported. They told us the service was well led and they had the information they needed. They explained there were good systems for communication and teamwork.
Staffing Levels
5/10
!
There were enough suitable staff deployed to care for people. Staff vacancies were covered by regular temporary staff who were familiar with people and the home.
Training & Dev
6/10
✓
Staff had access to a range of training and opportunities to meet with their manager to discuss their work and the service. The registered manager had organised for specialist training where they identified the staff needed this.
Management
6/10
✓
Staff told us they thought the registered manager was a good leader. They said the registered manager had made improvements and provided them with guidance and support.
Programmes
6/10
✓
There was a planned programme of activities and social events. These were well advertised using photographs and pictures on a board. On the day of our visit, external activity providers were working with staff and people.
Points to consider
Staff sometimes mess up medication administration and records, so safety processes aren't fully reliable yet.
We observed an incident where staff did not follow guidelines when administering medicines. We also found some medicines records were not clear or accurate.
Vacancies mean relying on regular agency staff to cover shifts instead of a fully stable team.
Staff vacancies were covered by regular temporary staff who were familiar with people and the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews