Last updated: 10 February 2026
"Positive culture where staff can raise concerns and good activities, but staffing shortages and poor infection control put people at risk."
Systems were not always in place to protect people from the risk of infection spreading. Staff did not always use personal protective equipment (PPE) safely. This was a breach of regulation 12.
Mixed opinions were heard from staff about how valued they felt. Staff felt they could raise concerns to the new manager although had mixed views of the response.
People were not always supported by enough appropriately skilled staff to meet their needs and keep them safe. This was a breach of regulation 18 (Staffing).
Managers had not always ensured that staff had relevant training, regular supervision and appraisal. No additional training had been put in place to reduce the risk of infections.
Leadership of the service had not always been consistent which meant improvements were required. The provider had a history of multiple managers at this location.
Per 2019 comprehensive inspection: Activities were arranged according to people's individual needs and abilities. People were offered to go out of the home on a regular basis.
Not enough staff at times, with levels dropping below their own minimum risk assessment and staff feeling stretched.
Staff levels dropped below the amended risk assessment sent to us. Staff raised concerns about the hours they worked.
Poor infection control like inconsistent PPE use and open bins for waste puts staff and residents at risk of spreading infections.
Staff were inconsistently wearing and disposing of PPE and were not wearing PPE in line with government guidance. Used gloves and aprons were being disposed of in various open bins.
Training gaps mean staff lack skills for key tasks like catheter care or infection prevention.
No additional training had been put in place to reduce the risk of infections and harm. Managers had not always ensured that staff had relevant training.
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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