Working at Dimensions Somerset The Saplings

Not enough staff at times, with levels dropping below their own minimum risk assessment and staff feeling stretched.

Staff levels dropped below the amended risk assessment sent to us. Staff raised concerns about the hours they worked.

Poor infection control like inconsistent PPE use and open bins for waste puts staff and residents at risk of spreading infections.

Staff were inconsistently wearing and disposing of PPE and were not wearing PPE in line with government guidance. Used gloves and aprons were being disposed of in various open bins.

Training gaps mean staff lack skills for key tasks like catheter care or infection prevention.

No additional training had been put in place to reduce the risk of infections and harm. Managers had not always ensured that staff had relevant training.