Last updated: 9 February 2026
"Supportive leadership and positive team culture, but staffing challenges relying on agency workers, delayed specialist training, and medicines management issues hold it back."
Some improvements were needed to the way medicines were checked in, and when staff needed to make handwritten amendments... Some risk assessments were found not to have been reviewed
Staff felt respected, supported and valued which supported a positive and improvement-driven culture. Staff told us... 'Here is good for teamwork' and 'I feel like I can talk to anyone'
Although the home was facing significant staffing challenges, there were enough staff deployed... This included use of consistent agency staff that are regularly working within the service
At the last inspection people with specific health needs were not always being supported by staff who had received up to date training from professionals on specialist techniques. Despite communication... the service has not yet been able to obtain this
The registered manager was visible within the service, approachable and took a genuine interest in what people, staff and people's families had to say. Staff felt respected, supported and valued... '[The registered manager] and [the peripatetic assistant locality manager] are so supportive'
People benefitted from an interactive and stimulating environment. An immersive room had recently been added to the home which provided a multi-sensory experience for people
Staff still waiting for specialist training on key health support techniques, so some care relies on workarounds
Despite communication with various other professionals to source the training, the service has not yet been able to obtain this
Medication processes need tightening up with better checks on receiving medicines and securing storage keys
Some improvements were needed to the way medicines were checked in, and when staff needed to make handwritten amendments to people's medicines administration charts
Significant staffing challenges mean relying on regular agency workers to cover shifts
Although the home was facing significant staffing challenges, there were enough staff deployed to be able to provide people with the support they had been assessed as needing. This included use of consistent agency staff
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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