Working at Dimensions Somerset The Old Police House

Staff still waiting for specialist training on key health support techniques, so some care relies on workarounds

Despite communication with various other professionals to source the training, the service has not yet been able to obtain this

Medication processes need tightening up with better checks on receiving medicines and securing storage keys

Some improvements were needed to the way medicines were checked in, and when staff needed to make handwritten amendments to people's medicines administration charts

Significant staffing challenges mean relying on regular agency workers to cover shifts

Although the home was facing significant staffing challenges, there were enough staff deployed to be able to provide people with the support they had been assessed as needing. This included use of consistent agency staff