Working at Dimensions Somerset The Maples

Staffing is adequate with enough carers on shift, but they rely on regular agency workers for consistency.

Staff confirmed regular agency staff were used where required to aid consistency. One staff member told us, 'At the minute we have agency workers, they are brilliant, they are trying to recruit, staffing numbers are okay'

Medication records have gaps like missing signatures and opened creams not dated.

Some entries on people's MARs were handwritten. We found examples where these had not been signed by staff or countersigned... Two of the tubes and bottles of creams we looked at had not been dated when opened... Staff had not always signed people's MARs

Only standard training mentioned like safeguarding and medication handling, no specialist courses or funded qualifications.

Staff received training in safe handling of medicines and had competency checks... Staff had training on how to recognise and report abuse and they knew how to apply it