Working at Dimensions Somerset Spring View

There was an excellent safety learning culture. Risks were well managed. ... The service had a proactive and positive culture of safety, based on openness and honesty. ... Thorough reviews were carried out after each accident, incident or ‘near miss’.

Staff morale, wellbeing, working atmosphere and teamwork were excellent. Staff felt valued and well supported. ... Staff told us they felt respected and valued at work by managers and colleagues. ... 'I absolutely love working at Spring View'

Significant progress had been made in recruiting new staff; safe staff recruitment practices were in place. ... The registered manager made sure there were enough qualified, skilled, and experienced staff to support each person. They had been very successful in recruiting new staff. The use of agency staff was now minimal.

Staff received effective support, supervision, and were supported in their professional development. ... The record of staff training showed that staff were up to date and had completed all of the provider’s required mandatory training. Competency assessments took place.

The registered manager provided strong leadership and had overseen many improvements. The registered manager was experienced and committed. The management team had a clear vision, strategy, and positive culture.