Working at Dimensions Somerset Pendean Court
Pendean Court, Liskeard, PL14 6DZ
Operated by Dimensions Somerset Sev Limited
6 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Improved staffing and training including sign language, with staff feeling more supported and safe care, but no registered manager holds it back."
Safety & Risk
7/10
✓
People received their medicines in a safe way and were protected from abuse and neglect... effective systems in place to protect people from abuse.
Staff Culture
6/10
✓
Staff morale had improved. Staff spoke positively about the manager... felt their views had been listened to and felt more supported.
Staffing Levels
7/10
✓
increase in care staff from 2 to 4 staff daily, plus the creation of a domestic post. A deputy manager and manager had also been employed... sufficient staffing levels in place to meet people's current needs.
Training & Dev
7/10
✓
80% of staff had attended communication courses in British Sign Language (BSL) and Makaton courses... staff confirmed they had a positive induction and had received 'A lot' of training.
Management
2/10
✕
There was no registered manager in post.
Programmes
5/10
!
people went out for a walk, to the shops, completed artwork... had recently been swimming, been to the gym, pub, cinema, and other places of interest.
Points to consider
No permanent manager registered with the regulator, so leadership stability and oversight are not fully reliable yet.
There was no registered manager in post. The current manager commenced working at Pendean Court in December 2022.
No activities coordinator or specialist programmes, so days are varied with outings and crafts but mostly staff-led basics beyond personal care.
People were involved in a lot of activities. During the inspection some people went out for a walk, to the shops, completed artwork and socialised with each other and staff.
Records like care plans and audits have lots of updates still in progress, so guidance for daily work isn't fully up to date.
records still required improvement... The providers auditing systems identified 148 actions, some of which remained 'in progress' and not yet completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews