Working at Dimensions Somerset Northmead House
Northmead House, 3 North Mead Drive, Bridgwater, TA7 8DD
Operated by Dimensions Somerset Sev Limited
10 bedsResidential homesHomecare agencies
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Supportive management and thorough training, but poor staff retention, outdated recruitment checks, and no activities programme hold it back."
Safety & Risk
4/10
!
The provider's recruitment processes had not fully minimised the risk of employing unsuitable staff."
Staff Culture
6/10
✓
All staff we spoke with confirmed they felt supported in their roles... Moral is ok though, we all look out for each other."
Staffing Levels
4/10
!
Disclosure and Barring Services (DBS) checks were very old or not in place. Staff are leaving all the time and the manager is going."
Training & Dev
7/10
✓
Training records showed that staff had received a wide range of training relevant to the needs of the people. Staff had received training on manual handling, infection control, fire safety, safeguarding, the Mental Capacity Act, first aid, food hygiene, and basic life support."
Management
7/10
✓
Staff spoke highly about the registered manager. One member of staff said, '(The registered manager) is very approachable.' They added, 'They listen, we know we can go to them if we need anything.'
Programmes
3/10
✕
The provider did not have an activities program because people stayed for short periods but staff supported people who did not go out to do things they liked. For example, one person liked to watch their films, another person liked to do word game."
Points to consider
Recruitment checks are out of date or missing, and high staff turnover from uncertainty about changes and staff leaving.
Disclosure and Barring Services (DBS) checks were very old or not in place... Staff are leaving all the time and the manager is going."
No activities programme or coordinator since it's short stays, so the role is mostly routine personal care with basic things like films or games.
The provider did not have an activities program because people stayed for short periods
Recruitment gaps mean they could not fully reassure that transferred staff were suitable to keep people safe.
applications for the DBS had not been submitted untill June 2018 which meant the provider could not be 100% reassured that staff who were transferred to Dimensions were suitable.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews