Last updated: 10 February 2026
"Great management and supportive culture with good training and safety, but staff vacancies mean shifts covered by agency staff and activities lack specialist programmes."
People were protected from abuse and avoidable harm. Risks were identified and managed well.
There's always an open door here. You can suggest things and put forward ideas. They're always listened to.
There were six current vacancies in the staff team. These vacant hours were covered by permanent staff working additional hours, by the provider's bank staff or by agency staff.
Staff had also been provided with specific training to meet people's care needs, such as caring for people with epilepsy, how to move and handle people safely using specialist equipment and how to support people who had become upset or distressed.
We have a brilliant manager, deputy and seniors. You can go to them with anything. They are all very good.
Records showed people went shopping, had meals out, went for walks, visited places of interest, had day trips and went on holiday. People also spent time relaxing at home... theme nights... sensory sessions (such as massage or foot spas), karaoke and other music evenings.
Vacancies mean some shifts are covered by agency or bank staff instead of the regular team.
There were six current vacancies in the staff team. These vacant hours were covered by permanent staff working additional hours, by the provider's bank staff or by agency staff. Discussions with staff and the rotas confirmed that regular bank and agency staff were used.
Activities are regular outings and home events but no specialist programmes or staff trained in therapies.
Records showed people went shopping, had meals out, went for walks, visited places of interest, had day trips... theme nights... sensory sessions, karaoke and other music evenings.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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