Last updated: 10 February 2026
"Staff feel well supported in a happy atmosphere with strong safety, but few activities and agency staff use hold it back."
The provider had a recruitment system which helped to minimise the risks of abuse to people. All staff said they were confident that any concerns reported would be fully investigated.
Staff felt well supported and happy in their roles. This helped to create a relaxed and happy atmosphere.
There were adequate numbers of staff to keep people safe and to meet their needs. The provider used agency and relief staff.
People were supported by staff who had received up to date training to make sure they were practicing in accordance with current best practice guidelines.
Staff said the acting manager was very approachable and encouraged a personalised approach to care.
Staff socialised with people but did not actively involve them in activities. Staff said they would like to provide more opportunities.
Staffing is adequate but relies on agency and relief staff sometimes.
The provider used agency and relief staff to make sure there were sufficient staff to support people.
No structured activities programme or coordinator, so the role is mostly routine care with some basic outings.
Staff socialised with people but did not actively involve them in activities. Staff said they would like to provide more opportunities for people to go out and take part in activities.
Acting manager in place after the registered manager left.
The registered manager was in the process of de-registering and an acting manager was in post.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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