Working at Dimensions Newton House

Measures were in place to protect people from the risk of abuse. Staff received safeguarding training and spoke confidently about how they would identify abuse. Risk assessments were in place.

We received positive comments from relatives and people about staff and the management team. We observed staff working with people respectfully. There was an inclusive approach to care provision.

There were sufficient numbers of staff to meet people's needs. Staffing levels were reviewed and amended in response to each person's needs. The service had not used agency staff for a prolonged period of time.

Staff received training relevant to the people they supported. Records we reviewed showed staff had received various training including moving and handling, basic life support and legionella training. All staff new to care needed to complete the Care Certificate.

The management team operated an open-door policy; staff and relatives told us they could speak to the management team when they needed to.

Relatives told us people experienced good outcomes... Comments... 'They took him into town and had fish and chips'... 'If she wants to go shopping, they take her shopping.' We observed one person... feed the birds at the park.