Working at Dimensions 43 Clayhill Road

People were safe because staff understood how to keep them safe and acted appropriately. Identified risks... were minimised through effective risk assessments... People's medicines were safely managed... no medicines errors since the last inspection.

The service had experienced low staff turnover. Staffing numbers were sufficient to meet people's needs... Reliance on agency staff had reduced recently to one or two shifts per week. There was one lead support worker vacancy.

All staff had completed their Care Certificate induction. Staff continued to receive annual training updates... Eight of the ten staff had attained relevant care qualifications such as NVQ... Staff continued to receive ongoing support through regular supervision and annual appraisals.

Staff felt part of a positive, motivated and well-supported team. They felt the provider's vision and values were more proactive than in the past and the organisation was developing and moving forward.

People led fulfilling lives because they had access to a wide range of appropriate activities, community resources and events... supported to attend external events such as music concerts. People were also taken out regularly... Weekly exercise and music sessions were provided by external specialists.