Last updated: 10 February 2026
"Staff feel part of a positive, motivated team with good training and support, although agency staff reliance and a vacancy hold it back."
People were safe because staff understood how to keep them safe and acted appropriately. Identified risks... were minimised through effective risk assessments... People's medicines were safely managed... no medicines errors since the last inspection.
Staff felt part of a positive, motivated and well-supported team... The staff team was described as, 'Positive,' and team spirit was said to be, 'Very good, it always has been.'
The service had experienced low staff turnover. Staffing numbers were sufficient to meet people's needs... Reliance on agency staff had reduced recently to one or two shifts per week. There was one lead support worker vacancy.
All staff had completed their Care Certificate induction. Staff continued to receive annual training updates... Eight of the ten staff had attained relevant care qualifications such as NVQ... Staff continued to receive ongoing support through regular supervision and annual appraisals.
Staff felt part of a positive, motivated and well-supported team. They felt the provider's vision and values were more proactive than in the past and the organisation was developing and moving forward.
People led fulfilling lives because they had access to a wide range of appropriate activities, community resources and events... supported to attend external events such as music concerts. People were also taken out regularly... Weekly exercise and music sessions were provided by external specialists.
Staffing is sufficient but they use agency workers for one or two shifts a week and have a vacancy to fill.
Reliance on agency staff had reduced recently to one or two shifts per week. There was one lead support worker vacancy for which interviews were due the week after inspection.
Activities are varied with outings and sessions but there is no dedicated coordinator or specialist programmes.
People led fulfilling lives because they had access to a wide range of appropriate activities, community resources and events... Weekly exercise and music sessions were provided by external specialists.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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