Last updated: 10 February 2026
"Stable long-serving staff, good training and strong safety, but the manager splits time with another home and activities lack dedicated coordination."
Where incidents had occurred, action had been taken to minimise the risks of reoccurrence, and any learning was shared across the staff team. Incidents and accidents were audited to identify any trends and reduce further risk.
Staff were mostly long-serving and very committed to delivering high quality care to people who they knew very well. Staff said they were confident in reporting concerns to senior staff, who would take appropriate action to address concerns. Staff were encouraged to share ideas about how the service could be improved.
Many of the staff had worked with people at the service for years. This meant there was a stable team who knew people well. People were supported by enough staff to enable them to do activities in and outside the service. Staff were not rushed.
New members of staff spent time being inducted... completed essential training. They spent time shadowing more experienced staff... Training was refreshed on a regular basis. Staff had regular supervision and appraisals with a senior member of staff.
The service was led by a registered manager, who had been in post for several years. As they managed another service as well, they spent only part of their working week at the service. However, staff said they saw the registered manager frequently and felt supported by other senior staff who worked in the home.
Care plans described activities people enjoyed doing such as going shopping, to the cinema and out for meals, attending clubs and going to church. People were also supported to do activities they enjoyed in the home, including music sessions, watching quiz programmes.
The manager splits time with another home, so leadership relies on senior staff for daily hands-on support instead of one full-time leader.
As they managed another service as well, they spent only part of their working week at the service.
No dedicated activities coordinator or specialist programmes mentioned, so the role focuses on personal care plus community outings and basic home hobbies.
Care plans described activities people enjoyed doing such as going shopping, to the cinema and out for meals, attending clubs and going to church. People were also supported to do activities they enjoyed in the home, including music sessions, watching quiz programmes.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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