Last updated: 10 February 2026
"Staff feel supported by open door management and enjoy a positive culture, although basic activities without a dedicated coordinator and some agency staff hold it back."
Policies, procedures and staff training were in place to protect people from risks including avoidable harm and abuse. Risks to people's safety were managed through comprehensive risk assessments, which staff had read and which were reviewed and updated regularly.
Staff told us they enjoyed working at the service and felt well supported. Staff told us they felt supported and listened to.
There were sufficient staff to support people safely in the home... Staff told us their workload was manageable... When required the same agency staff were used to ensure continuity of care for people.
In addition to the provider's required training, staff underwent training which enabled them to meet people's individual and complex care needs effectively for example training on autism awareness. Staff told us and records confirmed they received regular supervision and had an annual appraisal of their work.
Staff told us the registered manager operated an 'Open door' policy, which enabled them to raise any issues or concerns they may have.
Activities that were appropriate to each person were offered and encouraged.
Only basic activities like outings and shopping mentioned, no dedicated coordinator or structured programme to make the job more varied and fulfilling.
Activities that were appropriate to each person were offered and encouraged.
Staffing is adequate and workloads manageable but some agency workers are used when required.
When required the same agency staff were used to ensure continuity of care for people.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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