Last updated: 10 February 2026
"Staff enjoy a happy atmosphere with an approachable manager who puts people first, but they sometimes use agency workers."
Risks to people were assessed and there were person centred risk management plans. This included a range of areas... plans were robust and detailed to ensure staff knew how people needed to be supported.
Staff provided consistently positive feedback about the atmosphere in the home as a happy and exciting place to work, where people were at the heart of the care delivered.
People had access to appropriate levels of staff to meet their needs... We reviewed a sample of staff rotas... Where agency staffing was required, we saw the provider tried to ensure staff booked were familiar with people and the service.
Staff told us 'As a manager she's easy to speak to. You can ask questions and that's helpful. She has people we supports' best interest at heart' and relatives said 'The manager is superb at taking on board my worries'.
Staffing levels meet needs with flexible rotas, but they sometimes use agency workers to cover shifts.
Where agency staffing was required, we saw the provider tried to ensure staff booked were familiar with people and the service to maintain consistency in the quality of care provided.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp