Working at Dimensions 1-2 Westbury Way

Risks to people were assessed and there were person centred risk management plans. This included a range of areas... plans were robust and detailed to ensure staff knew how people needed to be supported.

People had access to appropriate levels of staff to meet their needs... We reviewed a sample of staff rotas... Where agency staffing was required, we saw the provider tried to ensure staff booked were familiar with people and the service.

Staff told us 'As a manager she's easy to speak to. You can ask questions and that's helpful. She has people we supports' best interest at heart' and relatives said 'The manager is superb at taking on board my worries'.