Last updated: 9 February 2026
"Enough staff and a supportive culture, but no activities programme, safety risks and weak audits hold it back."
The provider's failure to ensure risks were consistently assessed and managed was a breach of regulation 12 (Safe care and treatment).
Staff told us the registered manager was open and honest with them. Staff told us they felt engaged and supported.
There were enough staff. We observed people were supported when they requested or needed help. Staff told us they had no concerns regarding staffing arrangements.
The provider had audits and checks which were carried out to help identify areas of improvement within the home. These did not consistently identify when improvements were required.
No activities, engagement programmes, or creative approaches mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement programmes, or creative approaches mentioned in the report.
Fire exits partly blocked and no evacuation chair or training for people who can't walk unaided.
bins and old furniture were stored near an external fire escape... there was no evacuation chair at the home and staff had not been trained in its use.
Audits missed big issues like fire safety and cleaning, showing weak oversight.
Audits had not identified the concerns we noted on inspection... concerns with the fire safety had not been noted by audit systems.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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