Last updated: 10 February 2026
"Staff feel well supported with good training and activities, but no registered manager and high agency staff use are drawbacks."
People were protected from being cared for by unsuitable staff because pre-employment checks had been carried out. However, some checks of staffs' employment history had not been completed fully.
Staff told us they enjoyed working at the service and felt well supported by the management team. A staff member told us, 'I'm so grateful they are here. I think they are firm but fair. They always listen to us, and the door is always open.'
Most people told us there were enough staff to care for them. However, some people felt staff were rushed and relied too much on agency staff.
Per 2020 comprehensive inspection: All staff told us the training was good. New staff were supported to complete the care certificate. Team leaders had completed 'train the trainer' courses.
At the time of our inspection there was not a registered manager in post. However, the manager had submitted their application to register with the commission.
Per 2020 comprehensive inspection: During our inspection, some people had their nails painted... musical entertainer visited... weekly activities planner... local school children to visit... went out... to church.
No permanent manager in place yet, even though application submitted.
At the time of our inspection there was not a registered manager in post. However, the manager had submitted their application to register with the commission.
Staffing meets minimum levels but too much agency use and some residents feel staff are rushed.
some people felt staff were rushed and relied too much on agency staff.
Recruitment checks not fully completed for some staff, like gaps in work history.
some checks of staff's employment history had not been completed fully including exploring gaps in employment history.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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