Working at Dickley Court
Dickley Lane, Maidstone, ME17 2DD
Operated by Symbol Family Support Services Limited
13 bedsResidential homesCommunity services - Learning disabilitiesSupported living
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership that cares for staff, a supportive culture and innovative activities, although staffing lacks evidence of good retention or low agency use."
Safety & Risk
8/10
✓
People were safeguarded from the risk of suffering abuse or avoidable harm... There were safe arrangements for the storing, ordering and disposal of medicines.
Staff Culture
8/10
✓
Staff felt supported, valued by the service's management team. One staff member said, 'I feel so valued here.'
Staffing Levels
6/10
✓
There were enough competent staff on duty. Staff had the right mix of skills to make sure practice was safe and they could respond to unforeseen events.
Training & Dev
7/10
✓
Staff were given the opportunity to complete NVQ training. One staff member had recently started their NVQ level 5 training. Other staff were completing compliance training and a management development training course.
Management
8/10
✓
There was high-quality leadership in the service, and a very high level of caring for and supporting staff.
Programmes
8/10
✓
The service was creative and innovative in supporting people to actively access interests and activities that were important to them... onsite day service. This acted as a base where people could meet socially and take part in organised activities. Activities were based on peoples' interests... Examples of activities organised included, art classes, music sessions and vocational based classes.
Points to consider
Staffing is adequate with enough staff to meet needs, but no details on low staff turnover or avoiding agency workers.
There were enough competent staff on duty. Staff had the right mix of skills to make sure practice was safe and they could respond to unforeseen events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews