Working at Dibden View

Staff knew how to keep people safe and had a good understanding of how to report safeguarding concerns. Medicines were managed safely. Accidents and incidents had been appropriately recorded and analysed.

Staff morale was high and the atmosphere was warm, happy and supportive. Staff told us, 'It's a great place to work', 'I enjoy working here and making a positive difference to people's lives.'

The home had a stable staff group; the manager told us that no agency staff had been used and staff turnover was extremely low. There were enough staff on duty to meet people's needs.

Training schemes such as a support worker development programme, a lead support worker development programme and a manager development programme were in place. Staff received regular one-to-one sessions of supervision and annual appraisals.

The registered manager and senior staff were well respected and demonstrated good leadership and management. They had an open, honest and transparent management style. Staff described the management as supportive and approachable.

People were offered a range of individual activities both at the service and in the local community, based upon their hobbies and interests. Staff were trained in positive behaviour support; Dibden Diary newsletter shared achievements like college courses and regional events.