Working at Diamond House

Staffing is stretched with vacancies and agency workers covering shifts, so care workers feel rushed.

We noted that staffing levels were stretched as there were a number of vacancies across both day and night shifts. One staff member told us, 'We are rushed off our feet.'

No full activities team due to a vacancy, so the role involves less creative engagement and more routine care.

The shortage of activities staff meant that some people were not meaningfully occupied during the day which had an impact on their quality of life.

Medication stock records had errors like mismatches, which could affect confidence in safety processes.

Stocktaking errors meant we could not be fully assured that people always had their medicines as prescribed. Stocks of some medicines had not been carried over from one month to the next.