Working at Dial House Nursing and Residential Home

Staff numbers are enough to keep people safe but they use agency workers regularly while building the permanent team.

although the permanent staff team was not full, regular agency staff were being used and staffing levels had improved recently.

Staff get the basic training they need and a good start-up induction but check-up meetings called supervisions are not regular enough.

The manager acknowledged that supervisions had not been frequent and showed us that this was being rectified.

The manager is visible and well liked by staff but quality checks like audits have gaps and are not fully up to date.

Audits had not been completed in recent months and were last completed in June 2018.