Last updated: 10 February 2026
"Supportive management and positive culture with comprehensive therapy programmes, but higher agency use and heavy workloads affect staffing."
Staff protected people from the risk of abuse, discrimination and avoidable harm. Staff completed regular safeguarding training. They knew how to identify and report any concerns. Medicines were managed safely.
Staff reported a high level of job satisfaction. There was a positive culture within the service. Staff told us, 'There are clear values and we take pride in seeing people make progress' and 'Yes, there is a good culture here and achievements are celebrated.'
Staffing levels were safe. There was an established staff team that was motivated and well trained to carry out their roles effectively.
Staff were positive about the induction, training and support in place for them. One staff member said, 'The training is good here. It covers everything that we need. One person recently had type one diabetes, we received training for this. Another person had a catheter, so we had training for this too.'
Staff members told us they found the management team supportive and approachable. One staff member told us, 'It is a very supportive culture, that is very client orientated.' The senior team led by example and were respected by staff.
People had access to a comprehensive therapy programme. The multi-disciplinary team (MDT) reviewed people's goals in a 12-week cycle. People had individual activity programmes in place and regular goal setting as part of their rehabilitation programme.
Staffing levels are safe and there is an established team, but no details on low agency use or staff saying workloads are easy to manage.
Staffing levels were safe.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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