Working at Devonshire Dementia Care Home
The Devonshire Care Home, New Malden, KT3 6AG
Operated by Mr & Mrs A Mangalji
34 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported by hands-on management with innovative activities and programmes, although gaps in supervision records and adequate staffing hold it back."
Safety & Risk
7/10
✓
Safeguarding concerns appropriately reported, risk assessments updated promptly, medicines safely managed, incidents discussed at meetings.
Staff Culture
7/10
✓
Staff felt well supported by the management team and gave positive comments about managers being hands-on and asking for feedback.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs on a day to day basis. Comments included, 'There are enough staff, they are all nice people'
Training & Dev
6/10
✓
Staff were up to date in a range of training topics... However, we found some gaps on supervision and appraisal records.
Management
8/10
✓
Staff felt well supported by the management team. Comments included, 'She is very professional... very supportive. Yes, often hands on' and relatives said 'she is very approachable.'
Programmes
8/10
✓
Namaste, massage aromatherapy, daily fresh air drives, dementia experience room, minibus outings, painting, singing, greenhouse activities.
Points to consider
Staffing is adequate but nothing special, with enough staff on duty but no details on low agency use or staff retention.
There were enough staff to meet people's needs on a day to day basis.
Only standard training including dementia topics, but supervision and appraisal records had some gaps.
Staff were up to date in a range of training topics... However, we found some gaps on supervision and appraisal records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews