Working at Desborough Care - The Firs
77 The Causeway, Potters Bar, EN6 5HL
Operated by Desborough Care Limited
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong leadership and a supportive culture where staff feel valued, but recent staff retention challenges and limited activities programmes hold it back."
Safety & Risk
7/10
✓
People were safe and protected from avoidable harm... Staff had received training in how to keep people safe... Medicines systems were organised and people were receiving their medicines when they should.
Staff Culture
7/10
✓
Staff told us they felt valued and listened to by their managers. One staff said, 'I love working here and the providers. It's their ethics.'
Staffing Levels
6/10
✓
There was enough staff to keep people safe... The service had been through a challenging time with the recruitment and retention of care staff however improvements had been noted more recently.
Training & Dev
7/10
✓
Staff received appropriate training and support to carry out their roles effectively... supported staff to become 'champions' in the areas of communication and supporting people living with autism.
Management
8/10
✓
People's relatives told us they thought the service was well-led and the providers approachable... Staff were positive about the management and leadership of the service and told us they were well supported.
Programmes
6/10
✓
People were supported... to access the community to participate in activities such as local groups, going shopping, social trips out... A sensory room had been created inside a large shed in the garden.
Points to consider
Staffing is enough with no agency workers, but there were recent challenges keeping and hiring staff.
The service had been through a challenging time with the recruitment and retention of care staff however improvements had been noted more recently.
Some outings, cooking, and a sensory room keep things varied, but no full activities programme or specialist approaches.
People were supported... to access the community to participate in activities such as local groups, going shopping, social trips out... A sensory room had been created inside a large shed in the garden.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews