Working at Derwent Lodge Care Centre
Fern Grove, Feltham, TW14 9AY
Operated by Bondcare (London) Limited
65 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong leadership from hands-on managers and a positive culture where staff feel proud and supported, although training and activities are standard without specialist approaches."
Safety & Risk
7/10
✓
Medicines managed safely with protocols and assessments in place; risks assessed, monitored and planned for with learning from incidents
Staff Culture
8/10
✓
Staff felt supported, enjoyed their work and were empowered to speak up; comments included 'I am proud to work here' and 'I would definitely be happy for my relative to live here'
Staffing Levels
6/10
✓
There were enough staff to care for people and keep them safe; most care was from the provider's own staff who knew people well
Training & Dev
6/10
✓
Staff had a good range of training and opportunities to meet with their managers; staff were regularly competency assessed for handling medicines
Management
8/10
✓
Managers worked alongside staff and provided consistently good leadership; staff said 'There is no hierarchy here if a job needs doing, everyone mucks in, including the managers' and 'This is the best team I have worked with'
Programmes
6/10
✓
Per 2020 comprehensive inspection: two activity coordinators organised a planned programme including visiting entertainers, exercise, games, craft activities and trips
Points to consider
Just standard training with no specialist courses or funded qualifications mentioned
They had a good range of training and opportunities to meet with their managers
Staffing is adequate using mostly permanent staff, but no details on team stability or easy workloads
There were enough suitable staff. Most care was from the provider's own staff who knew people well
Activities programme has coordinators and variety like games and trips, but no innovative or specialist approaches
Per 2020 comprehensive inspection: two activity coordinators organised visiting entertainers, exercise, games, craft activities and trips
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews