Working at Derwent Cottage

Per 2019 comprehensive inspection: Systems ensured medicines were administered safely... open and transparent culture... positive risk taking promoted... 2022 IPC inspection: Assured provider was preventing and managing infections effectively.

Per 2019 comprehensive inspection: Staff were proud to work at the service and described a family atmosphere... 'It's the best care home that I've ever seen. It's more than just a job you are technically their family.'

Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. The registered manager was available and worked hands on with people. This meant staff time to engage people in meaningful interactions.

Per 2019 comprehensive inspection: Staff received extensive training specific to people's health conditions. The registered manager had introduced 'Toolbox talks' on specific topics at the start of every shift to reinforce training and development.

Per 2019 comprehensive inspection: The registered manager had a wealth of experience and exceptional leadership skills. The registered manager was constantly encouraging staff to look at ways they could enhance people's lives.

Per 2019 comprehensive inspection: Staff had designed bespoke environments such as a garden sensory area... use of scent pots... active support tool... PBS approach led to significant improvements in independence and reduced incidents.