Last updated: 10 February 2026
"Staff feel happy with an approachable manager and safety risks are well managed, but staffing lacks retention details and training is only basic mandatory."
People's personal risks were well managed. The registered manager reviewed accidents and incidents to prevent re-occurrences. Appropriate arrangements were in place for the safe use of people's medicines.
Staff were happy in their work. They described the registered manager as 'Approachable' and 'Reliable.'
There were enough staff on duty. The registered manager used a dependency tool to monitor the amount of staff who were required to meet people's needs.
New staff were supported through a period of induction to familiarise themselves with their role. The provider had listed training for each staff role they considered as mandatory. Staff confirmed to us they had completed this training.
Staff were happy in their work. They described the registered manager as 'Approachable' and 'Reliable.'
Activities coordinators had a plan for activities to meet different people's needs. The staff engaged five people in a 'Digital Voices' project where people were encouraged to tell their life stories.
Staffing is adequate to meet needs using a dependency tool, but no info on retention, agency use, or extra staff for unhurried care.
There were enough staff on duty. The registered manager used a dependency tool to monitor the amount of staff who were required to meet people's needs.
Only standard mandatory training, induction, and supervisions with no specialist courses or funded qualifications.
The provider had listed training for each staff role they considered as mandatory. Staff confirmed to us they had completed this training. Staff met with their manager on a regular basis for a supervision meeting.
Activities programme has a coordinator and projects like Digital Voices, but lacks specialist named programmes or therapeutic training for staff.
Activities coordinators had a plan for activities to meet different people's needs. The staff engaged five people in a 'Digital Voices' project where people were encouraged to tell their life stories.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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