Working at Derham House
Harwood Hall Lane, Upminster, RM14 2YP
Operated by Barchester Healthcare Homes Limited
65 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Good safety protections, training and activities, but occasional staffing shortages and some staff not feeling supported."
Safety & Risk
7/10
✓
People who used the service were protected from the risk of abuse... safeguarding concerns had been reported... learning from incidents/investigations took place... There were appropriate arrangements in place... for medicines.
Staff Culture
6/10
✓
There was an open culture within the service... People and relatives told us that the service was run well... However, some of staff told us they did not feel supported.
Staffing Levels
5/10
!
The registered manager told us the service was always adequately staffed. However, some staff felt that they could do with more of them on shifts. One member of staff said, 'Sometimes we don't have enough staff on duty.'
Training & Dev
6/10
✓
Staff had been trained in areas such as food hygiene, health and safety, Mental Capacity Act, challenging behaviour, autism, infection control and safeguarding. They confirmed they had undertaken regular training... 'The training is good.'
Management
6/10
✓
The registered manager had regular contact with people... Staff were also able to raise any issues... 'The manager is fair, very open and approachable.' However, some of staff told us they did not feel supported.
Programmes
6/10
✓
The service provided activities... normally had two activity coordinators... school choir... quiz... outings to the local garden centre... sensory activities and one to one activities.
Points to consider
Staff say sometimes there aren't enough of them on shifts, especially at night.
One member of staff said, 'Sometimes we don't have enough staff on duty.' We recommend that the provider review the staffing level at night to ensure people continue to receive care and support safely in an emergency.
Some staff do not feel supported by management, and there is tension mentioned.
some of staff told us they did not feel supported... Another person commented, 'The manager brought a lot of warmth back into the room – they were a bit strict with the staff - there might be tension with staff.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews