Last updated: 10 February 2026
"Excellent leadership, warm family culture and innovative activities programmes, although COVID staff pressures needed extra measures."
2022 inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... infection prevention and control policy up to date... Per 2019: registered manager completed a significant events analysis... to ensure lessons were learned.
Per 2019 comprehensive inspection: Staff spoke about people with a great sense of respect and affection... warm, friendly and relaxed atmosphere... comment about 'family' was frequently repeated by staff, people and relatives.
Per 2019 comprehensive inspection: People were supported by sufficient numbers of staff that were deployed appropriately, to meet their individual needs... staffing levels were sufficient and we found staff were attentive and responsive.
Per 2019 comprehensive inspection: Staff received an induction and ongoing training and support... Staff had undertaken additional training provided by external healthcare professionals... specific training in dementia care by a well-recognised training organisation.
Per 2019 comprehensive inspection: People, relatives, external professionals and staff were extremely positive about the registered manager's leadership of the service. This included being involved in the development of the service.
Per 2019 comprehensive inspection: The service had many animals and pets... Dementia Care Matters... Gold Standards Framework beacon... positive links with local nursery, school, zoo visits, community trips, Duke of Edinburgh placements.
Staffing is good and sufficient but there were COVID-related staff pressures that needed extra measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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