Working at Derby House
Hook Road, Epsom, KT19 8QJ
Operated by Surrey and Borders Partnership NHS Foundation Trust
6 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.9/10
Key Finding
"Outstanding activities and programmes with supportive management and a strong team culture, although staff retention and agency use details are unclear."
Safety & Risk
8/10
✓
Staff understood safeguarding and reported concerns; risks assessed thoroughly; incidents reviewed with learning; medicines robust though minor PRN protocols gap to be addressed.
Staff Culture
8/10
✓
Staff said there was a strong team ethos... 'I feel valued.' 'There's good team work'; registered manager developed culture where staff felt supported and valued.
Staffing Levels
7/10
✓
There were sufficient staff... Staff told us, 'We have the right mix and enough staff,' 'There's good team work' and relatives said 'There are always plenty of staff about.'
Training & Dev
8/10
✓
Regular refresher training including autism and epilepsy; staff undertaking care certificate, diploma level 3/5; monthly supervisions and annual appraisals.
Management
8/10
✓
Staff told us, 'Very good manager. I'm told I'm doing a good job. I feel valued.' and 'She is always visible and if there is personal care to do she will help.'
Programmes
9/10
✓
People involved in Autistic Society project (Ireland, Edinburgh, House of Lords), vocabulary from 50 to 500 words; holidays abroad, volunteering, college, guinea pigs, community enterprises, horse-riding, pottery.
Points to consider
Staff numbers meet needs with good teamwork, but no details on long-term staff staying or use of agency workers.
There were sufficient staff to care for people... Staff told us, 'We have the right mix and enough staff,' 'There's good team work'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews