Last updated: 9 February 2026
"A compassionate manager and proud family-like team culture, although adequate staffing and basic activities hold it back."
There was a robust process in place to monitor incidents, accidents, and near misses. Staff recognised incidents and reported them appropriately, and managers investigated incidents and shared lessons learned.
Staff were proud to work for the service and spoke highly of the culture of teamwork and support. One staff member said, “It’s a lot more than just a service. It's fantastic. It’s like one big family.”
There were sufficient numbers of staff available to be able to meet the needs of people who used the service.
Staff completed a range of training to give them the skills and knowledge to support people, this included completing qualifications in health and social care.
Staff said the registered manager was an exceptionally kind, caring and compassionate person. Staff said, the registered manager always made time for people to voice their thoughts and concerns.
People’s quality of life was enhanced by a range of social events and community integration.
Staffing levels are enough to meet needs, but nothing special with no details on low turnover or no agency staff.
There were sufficient numbers of staff available to be able to meet the needs of people who used the service.
Some social events and community activities, but no activities coordinator or specialist programmes to make the role more varied.
People’s quality of life was enhanced by a range of social events and community integration.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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