Working at Derby House

Medicines were managed and stored safely... Incidents and accidents were scrutinised and analysed... The service had a proactive and positive culture of safety, based on openness and honesty.

All of the staff told us they liked working for the provider. One staff member said, “The vision... I love it here.” Staff told us they felt valued... “We are treated very fairly here- and there is always plenty of support.”

Staff fed back how ‘lucky’ they felt to work at the home, and it was always ‘overstaffed’ to ensure people had access to 1-1 support and rehabilitation.

Staff were given development opportunities... such as National Vocational Qualifications [NVQs,]... supported to return to nursing to regain their nursing PIN number. Staff... supported through debrief and reflection sessions with the onsite psychologist.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Feedback from staff... included; “The managers are just extraordinary” “The home is exceptionally well run.”