Working at Derby Heights Care Home

Medicines were managed safely... However, we found staff did not consistently record the reasons ‘as required’ (PRN) had been administered or the effect this had.

One relative told us, “Since the registered manager has arrived the staff seem happier and has pulled everyone together and will do anything for you.”

Most people told us there were enough staff and they felt safe with them. However, two people told us sometimes they had to wait for the call bells to be answered.

Enough trained staff were deployed, and staff received regular supervision and training

Staff consistently spoke positively about the registered manager and the changes they had made since they had been in post.