Last updated: 10 February 2026
"Hands-on manager praised by all and family-like staff culture, although only standard training and regular activities lack specialist programmes."
The registered manager investigated all accidents, incidents and complaints. They shared learning from these with staff. Staff assessed and planned for risks to people’s safety and wellbeing.
Staff told us they were proud to work at the service. A staff member told us, “We are like a family here.”
The provider employed enough staff to meet people’s needs and keep them safe. There was a low turnover of staff and people told us they knew the staff well.
Staff undertook a range of training to help them understand about people’s needs. The registered manager shared information with staff about best practice and legislation.
People and staff spoke highly of the registered manager. Their comments included, “[Registered manager] is very hands on. [They] are involved with everything and always helping out” and “The boss is excellent.”
The provider employed an activities coordinator who helped to organise a range of different group activities and events as well as catering for individual hobbies.
Only standard training and some workshops, no specialist courses or funded qualifications.
They undertook a range of training to help them understand about people’s needs. Staff had recently completed a workshop to understand how to manage difficult situations.
Regular activities with a coordinator, but no named specialist programmes or innovative approaches.
The provider employed an activities coordinator who helped to organise a range of different group activities and events as well as catering for individual hobbies.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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