Working at Denmead Grange Care Home

Incidents and accidents were investigated and analysed to help prevent a re-occurrence. Improvements had been made in the number of accidents from falls because actions from this analysis had been carried out.

The registered manager promoted a positive culture which was confirmed by staff, people, and relatives.

Training records showed staff completed a range of training and refresher training considered mandatory by the provider. This included topics such as safeguarding, dementia awareness and support, tissue viability and falls prevention.

Staff we spoke with confirmed managers were open, approachable, and responsive and spoke positively about the support they received.

There was a varied, stimulating, and meaningful programme of activities. These were based on people's interests and wishes delivered by an internal activities team and external entertainers.