Working at Denham Manor

Staff told us they felt there was a positive open culture where people were at the centre of all decisions. One staff member said, '[The registered manager] is a shining light, they're marvellous. Staff morale was low in the past, but now it has really improved.'

There were enough care staff and nurses to meet people's needs. Staff told us that staffing levels had recently improved and they felt staff deployment across the home was enough to respond to people's needs.

Staff completed comprehensive mandatory training programmes to meet people's specific needs. Topics included the mental capacity act, safeguarding, pressure area care, end of life care, evacuation equipment and dementia training.

Staff told us they felt there was a positive open culture... [The registered manager] is a shining light, they're marvellous. Staff morale was low in the past, but now it has really improved.

Two activity coordinators worked daily, who organised arts and crafts, quizzes and visiting entertainers such as singers and musicians. They provided one to one sessions with people who preferred this to group activities.