Working at Deneside Court
St Josephs Way, Jarrow, NE32 4PJ
Operated by Careline Lifestyles (UK) Ltd
40 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported in a positive culture with enough staff and low agency use, but the unregistered manager and missing supervisions create leadership and development gaps."
Safety & Risk
5/10
!
Safeguarding events were recorded, and action taken to ensure the local authority and CQC were informed. It was not always clear from records that lessons were learned from such incidents... Medicines were managed through an electronic system and were administered safely.
Staff Culture
6/10
✓
Staff told us there was a clear culture of supporting people and helping them to live their best possible life. They felt well supported by the manager and other senior staff at the home.
Staffing Levels
6/10
✓
The service had sufficient numbers of staff to support people and assist with their care needs. Where people required 1:1 support this was provided... The service made limited use of agency staff.
Training & Dev
5/10
!
Overall, the training matrix indicated training activities were mainly up to date... The supervision matrix showed approximately a third of staff listed, as not having had supervision in 2025. No appraisals had been undertaken within the last year.
Management
4/10
!
The service had a manager in post who had been working at the service since May 2024. They had initially applied to register but had been unable to do so for technical reasons... However, there was no evidence that a formal application had been submitted.
Programmes
3/10
✕
People were supported to engage in a range of activities, personal to their needs, although some relatives thought these could be improved... People were supported to be as independent as possible. Some people... were supported to cook for themselves... One person told us... 'I will go on the bus sometimes... I love photography.'
Points to consider
The manager has not registered with the regulator yet, so leadership and oversight have gaps like unfinished audits.
there was no evidence that a formal application had been submitted, and the manager was unable to supply evidence that they had formally commenced the registration process... a number of actions remained at the ‘in-progress’ stage
Supervisions and yearly reviews are missing for many staff, holding back your development and support.
The supervision matrix showed approximately a third of staff listed, as not having had supervision in 2025... There had been no annual appraisals within the last 12 month. They stated this was a known issue.
No activities coordinator or structured programme, so the job is mostly routine care with basic outings and hobbies.
People were supported to engage in a range of activities, personal to their needs, although some relatives thought these could be improved.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews