Working at Denehurst Nursing Home

People were protected from abuse by staff who understood how to identify and report any concerns. Incident monitoring records were appropriately used to understand themes and reasons for the events. Medicine management was effective.

Staff were passionate about providing good care outcomes and took ownership for their practice. The registered manager promoted a positive, person-centred culture.

There were enough staff on duty to meet people's needs and staff were recruited safely.

They ensured all maintenance checks were completed, staff undertook regular fire drills, completed mandatory training and condition specific training.

Staff discussed how the registered manager had ensured staffing levels were appropriate, how it was easier to raise issues, their views were now taken on board, and the morale in the home had improved.