Working at Denecroft Residential Care Home
200 Newburn Road, Newcastle Upon Tyne, NE15 9AH
Operated by Sunny Okukpolor Humphreys
15 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Clear risk assessments, effective medicines management, approachable leadership and positive culture, but no activities coordinator and staffing stretched for two-to-one care."
Safety & Risk
8/10
✓
Risk assessments were clear and identified how to reduce the risks to people. Staff were familiar with these documents. Medicines management was effective and closely monitored.
Staff Culture
7/10
✓
Staff were passionate about providing good care outcomes and took ownership of their practice. The registered manager promoted a positive, person-centred culture.
Staffing Levels
6/10
✓
The management team ensured there was always enough staff to support people. Recently, when more people had needed 2 staff to support them the team had found it difficult to complete the work in a timely manner.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff we spoke to told us they received regular training. They told us how they felt equipped at understanding the people who lived at the home.
Management
7/10
✓
Staff told us the registered manager was approachable and listened to their views. People felt the registered manager was running a good service.
Programmes
5/10
!
Per 2018 comprehensive inspection: There was no dedicated activities coordinator at the service, however staff described to us how they made activities part of everyday life. People also told us about events that had been arranged within the service, such as a yearly fete, and external visitors such as pet therapy, exercise groups and entertainer and singers.
Points to consider
No activities coordinator, so staff fit in basic events like pet therapy and singers around personal care duties.
Per 2018 comprehensive inspection: There was no dedicated activities coordinator at the service, however staff described to us how they made activities part of everyday life.
Staff numbers usually ok but got stretched when more people needed two carers at the same time.
Recently, when more people had needed 2 staff to support them the team had found it difficult to complete the work in a timely manner.
Standard training programme with some extras like nutrition courses, but no funded qualifications or career development.
Per 2018 comprehensive inspection: The registered manager described how the mandatory training was a mixture of face to face and eLearning and covered a variety of topics from medicines administration, moving and handling to basic life support and Human Rights. One staff member told us how they had recently completed a Vanguard Nutrition and Hydration programme.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews