Last updated: 10 February 2026
"Approachable management and positive culture where concerns are listened to, although sometimes low staffing and gaps in medication records need fixing."
Effective safeguarding, risk assessments and incident learning, but 'medicines were better managed, although further improvements were needed to records' with some gaps.
Staff reported enjoying work, positive culture where concerns are listened to and acted on; 'When I raise a concern it does get listened to and appropriate actions are taken'.
Staffing levels and deployment received mixed reviews from people, relatives and staff; 'Sometimes there is not enough staff' and provider investing to reduce agency reliance.
Staff received induction, relevant training for roles, regular supervision and appraisal; 'I’ve had face-to-face and online training. These were very valuable I learnt a lot'.
Staff described the registered manager as 'approachable', 'kind', 'fair', quick to act professionally on concerns, with an open-door policy.
Varied regular activities including baking, gardening, arts and crafts, exercise programmes, entertainers, cultural events, church via screen, pub trips; 'The activities lady is very good'.
Staff numbers are sometimes too low with mixed feedback on levels and deployment, plus some agency staff use.
Staffing levels and deployment received mixed reviews from people, relatives and staff. Their comments included, 'Sometimes there is not enough staff but residents get the best care we can give'
Medication records have gaps like missing details for as-needed doses and creams, needing more fixes.
Medicines were better managed, although further improvements were needed to records. Care plans for medicines were in place, however these were not always sufficiently detailed or up to date. Protocols for the administration and monitoring of ‘when required’ medicines were not always in place and the administration of creams was not always fully recorded.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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