Working at Dene Park House

Staff numbers are sometimes too low with mixed feedback on levels and deployment, plus some agency staff use.

Staffing levels and deployment received mixed reviews from people, relatives and staff. Their comments included, 'Sometimes there is not enough staff but residents get the best care we can give'

Medication records have gaps like missing details for as-needed doses and creams, needing more fixes.

Medicines were better managed, although further improvements were needed to records. Care plans for medicines were in place, however these were not always sufficiently detailed or up to date. Protocols for the administration and monitoring of ‘when required’ medicines were not always in place and the administration of creams was not always fully recorded.