Working at Dene Court Care Home

No permanent manager in place right now, as the registered one moved to another role and the deputy is still registering.

there was a registered manager in post but they had moved into an area manager role. The deputy manager was managing the service and in the process of registering with the Care Quality Commission.

High staff turnover in the past means many workers are new and still doing their induction, so the team feels unsettled.

Over the previous two years the home had experienced a very high staff turnover... Many of the staff team at Dene Court were newly recruited. This meant they were in the process of completing their induction.

Only standard induction and mandatory training, no specialist courses or funded qualifications mentioned.

New staff completed a comprehensive induction... based on the Care Certificate. Staff completed the provider's mandatory training which was refreshed regularly. Their continued competence was reviewed through observations of practice and supervisions.