Last updated: 10 February 2026
"Staff feel valued and supported by managers in a positive culture, but staffing delays and basic activities make shifts feel rushed."
There were systems in place to ensure safeguarding concerns were identified, reviewed and investigated. Staff told us they had received training... Medicines were managed safely.
Staff we spoke with felt supported by the registered manager, and said it was a good place to work. One staff member said, “I think this is a great home to work in, I am so supported by everyone.”
The provider had systems in place to ensure there were enough staff available to support people. However, we could not be assured these systems were always effective as some people who used the service reported delays in receiving care and support.
We reviewed the training matrix, and this confirmed staff training was mostly up to date.
All staff we spoke with were happy with how the home was run and the support they received from their line manager or the registered manager. One staff member said, “It’s all very good, I feel valued.”
We saw people were offered choices, including... what activities they would like to participate in. There were systems in place to ensure people had adequate choices, this was expressed through a ‘resident of the day’ programme.
Residents sometimes wait a long time after buzzing for help, so shifts feel too busy and rushed.
I don’t think there’s enough staff at all. Sometimes when you press the buzzer you have to wait for what sometimes feels like an hour, especially at night.”
Only basic activities like choices and resident of the day, no coordinator or varied programme to make the job more interesting.
‘resident of the day’ programme, where people could reflect on their care and preferences.”
Training covers basics and some specific needs but is only mostly up to date with gaps, no funded specialist courses.
We reviewed the training matrix, and this confirmed staff training was mostly up to date.”
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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