Working at Delves Court Care Home

Residents sometimes wait a long time after buzzing for help, so shifts feel too busy and rushed.

I don’t think there’s enough staff at all. Sometimes when you press the buzzer you have to wait for what sometimes feels like an hour, especially at night.”

Only basic activities like choices and resident of the day, no coordinator or varied programme to make the job more interesting.

‘resident of the day’ programme, where people could reflect on their care and preferences.”

Training covers basics and some specific needs but is only mostly up to date with gaps, no funded specialist courses.

We reviewed the training matrix, and this confirmed staff training was mostly up to date.”