Working at Delph House

No permanent manager after the last one left mid-inspection, and bosses lack proper oversight of safety and care.

At the time of our first inspection visit there was a registered manager in post. However, they had left the service and deregistered by the time the inspection process concluded. The provider failed to ensure sufficient oversight of people's health, safety and welfare. This was a continued breach of regulation 17 (1) and (2).

Safeguarding concerns not always handled well or reported to regulators on time, with gaps in risk checks like falls and wandering.

Safeguarding concerns had not always been robustly managed and information appropriately shared... retrospectively notified CQC of several safeguarding incidents we had not been aware of. One recent safeguarding incident had not been appropriately referred to the police.

Some new staff from overseas have English issues and struggle to spot when residents health is worsening quickly.

New staff had been recruited from overseas... some had poor spoken English which could present a risk. Two health and social care professionals had raised concerns about the skills and understanding of some staff. They told us staff did not always recognise and act promptly when a person's health was deteriorating.