Working at Delamere Lodge

The manager quit during the inspection and was never registered, leaving leadership unstable with poor oversight.

There was a manager in post, who was applying to be registered with CQC, but they left while we were completing the assessment process.

Medication records had errors and gaps, and infection control was poor with unclean areas.

Medicines were not always safely managed; medicines records were inconsistent and incomplete... Parts of the home were not clean and some items, such as cleaning products, were not stored safely.

No activities or engagement on the visit day since the coordinator was off, so the job is mostly routine personal care.

on the day we visited there was little social engagement and distraction offered by staff when people needed it. The manager told us there would usually be social activities on offer, but we visited when the activities co-ordinator was temporarily absent.