Working at Delamere House
Delamere House, Chester, CH1 6EY
Operated by Nestlings Care Ltd
5 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported in a positive culture, but high staff turnover creates inconsistency and medication policy needs improvement."
Safety & Risk
6/10
✓
People lived in a safe environment and received their medication safely. We identified some areas of further development around homely remedies and emergency evacuation plans
Staff Culture
8/10
✓
Staff spoke passionately regarding the people they supported and working for the provider. 'It's been brilliant really, enjoying it. The management have been really welcoming'
Staffing Levels
5/10
!
Staffing levels were safe, however we received mixed views from relatives over staffing. Comments included, 'There is a high turnover of staff, new staff come, and it creates some inconsistency'
Training & Dev
6/10
✓
Staff spoke approvingly about their induction into the role. Comments included 'Training was really good, I think it was a high standard.' Staff received support in the form of continual supervision
Management
7/10
✓
Staff described a positive working culture. Comments included, 'It's been brilliant really, enjoying it. The management have been really welcoming,' and, 'I do feel really supported, I feel I can speak up if I need to.'
Programmes
6/10
✓
A weekly schedule planner was in place developed individually with each person. The Annex utilised the provider's occupational therapy team to design therapeutic plans involving a range of activities
Points to consider
High staff turnover means new staff sometimes create inconsistency in support
'There is a high turnover of staff, new staff come, and it creates some inconsistency'
Medication policy misses guidance on everyday medicines like painkillers and evacuation plans need review
The provider's medication policy did not include information relating to home remedies medication... we recommend the registered manager continues to review emergency evacuation systems
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews