Working at Delamer House
41 Naze Park Road, Walton On The Naze, CO14 8JR
Operated by Novocare Ltd
57 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff praised the training, activities and support through meetings, but the manager lacks up-to-date knowledge on regulations and some safety risks need better management."
Safety & Risk
5/10
!
Accidents and incidents were recorded and monitored however individual analysis of unwitnessed falls had not taken place
Staff Culture
6/10
✓
Staff told us that they received ongoing support through regular staff meetings.
Staffing Levels
5/10
!
People, relatives and staff gave us mixed feedback on whether there were enough staff to support people. During the inspection, our observations found no concerns about staffing levels within the home.
Training & Dev
6/10
✓
A training matrix was in place which showed what training staff had completed and when an update was due. Staff were positive about the training.
Management
4/10
!
The registered manager had not updated their knowledge on their regulatory responsibilities and relevant national guidelines
Programmes
6/10
✓
People, relatives and staff spoke highly of the activities that were offered. One person told us, 'They do a church service once a month, and have activities going on. We had bingo today and do lots of arts and crafts.'
Points to consider
The manager has gaps in knowledge of key rules like notifying authorities about mental capacity paperwork and water infection risks.
The registered manager had not updated their knowledge on their regulatory responsibilities and relevant national guidelines. The registered manager had not always notified the Commission of authorised DoLs.
Staffing levels are okay based on observations but feedback is mixed with some saying staff get rushed.
People, relatives and staff gave us mixed feedback on whether there were enough staff to support people. One person told us, 'There's not enough staff, its busiest in the mornings and sometimes in the evenings. Staff are rushed sometimes.'
Some risks like analyzing unwitnessed falls and full water bacteria checks were not fully in place.
individual analysis of unwitnessed falls had not taken place. Risks associated with legionella had not been identified.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews