Last updated: 10 February 2026
"Supportive hands-on management, excellent training and positive staff culture, although staffing is just sufficient and activities mostly routine."
The management team had implemented an innovative system to keep their workforce updated to good infection control and medication practices.
A staff member stated, 'I love it here. This is it for me because I love supporting the residents, they are my extended family.'
Staff confirmed there was a sufficient workforce. One employee said, 'Yes, there are enough staff. The [registered manager] really encourages us to take our time when we are caring for someone.'
Investors in People (IIP) had awarded Delaheys their gold standard for the provider's commitment to workforce development. Staff confirmed training provision underpinned their skills.
Staff told us they felt the management team were supportive and appreciative of the workforce. One staff member explained, 'The [registered manager] is fantastic. She's very hands on and works with us on the floor.'
The provider had a planned programme of activities to optimise people's social stimulation. Additionally, children from a local primary attended the home to provide intergenerational interaction.
Staffing levels are enough to get by but nothing extra, so you might feel rushed at times.
People and relatives commented staff supported them in a timely way. One person told us, 'On the whole definitely yes.' A relative added, 'Yes I do think there is enough staff.'
There is an activities coordinator with events like school visits, but the role is still mostly routine care without specialist creative programmes.
There was a list of planned activities and events on the notice board intended to optimise people's social stimulation. A relative said, 'The activities co-ordinator is so good she is like a "Red Coat" entertainer.'
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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