Working at Defoe Court

The provider had a proactive and positive culture of safety, based on openness and honesty. Accidents and incidents were monitored to ensure lessons were learnt to identify and embed good practice.

Regular and relevant training took place, which staff said was useful. One member of staff said, “We have continuous online and in-house training that we are always encouraged to complete, and regular growth conversations.”

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Effective systems were in place to monitor and improve standards at the service.

They also said the service provided lots of interesting activities to keep people physically and mentally active, and we saw people enjoying these when we visited. People were supported to access a range of activities based on their interests.