Last updated: 10 February 2026
"Visible management, supportive team culture and robust safety, although staffing relies on regular agency workers after past issues."
The management and administration of medicines was robust with clear procedures in place. People were protected from the risk of abuse. Staff had received training and understood how to keep people safe.
Comments from staff included, 'I work with some really skilled staff and the teamwork is really good', 'The mix of staff is just right' and 'There is always someone available to support or offer guidance.'
Relatives told us that they thought staffing levels were not an issue at the present time. They told us staffing had previously been problematic. They also said they were pleased with most of the agency staff used, as they were regulars who knew the people they cared for.
Per 2021 comprehensive inspection: Staff had completed training essential to their role and had the opportunity to discuss their training and development needs with their manager.
The management team were visible in the service, approachable, and took a genuine interest in what people, staff, relatives and other health and social care professionals had to say.
Per 2021 comprehensive inspection: A life-style co-ordinator organised a weekly timetable of activities for people to engage in. One person told us 'There is an activities list. You can choose what you want to do... old movies... crossword and coffee afternoon... pretend horse racing... sit in the garden.'
Staffing levels are adequate now but they still use some regular agency workers and it was an issue in the past.
Relatives told us that they thought staffing levels were not an issue at the present time. They told us staffing had previously been problematic. They also said they were pleased with most of the agency staff used, as they were regulars who knew the people they cared for.
Only standard essential training and induction, no specialist courses or funded qualifications mentioned.
Per 2021 comprehensive inspection: Staff had completed training that the provider considered essential to their role and had the opportunity to discuss their training and development needs with their manager.
Activities programme has variety like games and garden time but no specialist or innovative approaches.
Per 2021 comprehensive inspection: A life-style co-ordinator organised a weekly timetable of activities... old movies, crossword and coffee afternoon, pretend horse racing, garden.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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